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SMB tech adoption is on the rise, but so is buyer’s remorse

Keep your customers happy long after the sale with these emerging solutions.

December 16, 2022

SMB tech adoption is on the rise, but so is buyer’s remorse

A recent Capterra survey of hundreds of small and midsize businesses (SMBs) in the U.S. revealed that despite rising inflation and supply challenges, SMBs continue investing in technologies to achieve their long-term organizational goals. At the same time, 61% of respondents said they had buyer’s remorse over a technology purchased in the past 12-18 months. Some of the primary culprits for the purchase regrets were lackluster support services (39%), unanticipated costs (34%) and an inability to prove a positive return on investment (33%).

The good news for Ingram Micro’s SMB-focused IT solution providers is that Ingram Micro vets technology providers and their offerings to ensure they meet the highest standards. In addition, we’re here to support you and your customers after the sale to ensure everyone’s success. Here are a few highlights from just a few of our key vendors.

Get ready for better business outcomes with Dell Storage

From the exponential growth of data to hybrid clouds to constant cyberthreats, it’s never been more important to deliver a future-ready storage experience. Dell Technologies’ storage, in collaboration with Intel, is ready for whatever happens. Its continuously modern, software-driven storage portfolio includes PowerStore, PowerMax and PowerFlex, equipped with the latest Intel Xeon Scalable processors. Dell Technologies’ software-driven storage solutions help you automate IT, gain multi-cloud control and mobility and innovate securely. So, why not step up to Dell storage? It’s ready to cope with your data, however much you throw at it.

An enterprise workload platform for the modern hybrid cloud

VMware vSphere 8 brings the benefits of the cloud to on-premises workloads, supercharges performance through data processing units (DPUs) and graphics processing units (GPUs), and accelerates innovation with an enterprise-ready integrated Kubernetes runtime. In vSphere 8, an additional instance of ESXi is installed directly on the DPU, allowing ESXi services to be offloaded to the DPU for increased performance. Contact the VMware MD team at Ingram Micro for more info.

Empower your customers to support the new logic of work

Having the right tools to perform daily tasks, whatever the job may be, is imperative for personal wellness. Issuing certified ergonomic devices like the Lift for Business mouse and the K860 for Business keyboard from Logitech supports a more natural posture. It can also help reduce muscular strain, fatigue and discomfort, leading to a greater sense of wellness for the employee while reducing health claims for the employer. Employees already working with ergonomic solutions say they are happy, and 90% would never return to a conventional tool again.

Professional webcams like Brio and the new Brio 505 keep dispersed teams connected and collaborating from anywhere, offering high-quality audio and video that ensure employees look and sound their best. With Show Mode, meeting participants can include physical items in video calls by tilting the camera down to show sketches, works in progress or other objects on their desktops. In addition, Logitech Zone headsets and earbuds, including the new Zone Vibe Wireless over-the-ear headset with Bluetooth and USB receiver, feature noise-reducing mics that elevate voices and help reduce background distractions.

Logitech solutions enable you to turn any work area into an instant collaboration space with devices that work seamlessly with leading videoconferencing services. And with Logi Dock to simplify home office setup, remote workers can feel more productive with an all-in-one docking station that reduces desktop clutter and connects everything in one tidy unit.

The hidden costs of not being a mobile-first business

By adopting a mobile-first strategy, SMBs can jump ahead of less agile enterprises—even larger ones—reducing IT costs and increasing team productivity. Regardless of your industry, mobility opens up new avenues for your team to be responsive and collaborative—which act in tandem to support your bottom line and grow your business.

What’s more, by taking the leap to a mobile-only approach with next-generation foldables and mobile desktop solutions like Samsung DeX, businesses can lower their hardware acquisition costs by reducing the number of endpoints that need to be managed. This can simplify a partner’s device management processes, from configuration, deployment, repairs and support to software licenses and user training. These benefits outweigh the hardware purchase price, especially for a PC. The longer you hold onto a computer, the greater the cost of support, maintenance and lost productivity over time.